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Helping our customers to get the best service possible is paramount to the ethos of Classroom Direct. We also pride ourselves in developing cost effective ways our customers can find important information to help keep costs down and reduce prices which helps us all.
With this being the case you will find a wealth of information here on our Frequently Asked Questions (FAQ) page which will help you with placing orders and understanding how and when your products will arrive.
FREQUENTLY ASKED QUESTIONS
RETURNS AND REFUNDS
We can see full details of our returns policy under section 9 of our T&C’s. We have also answered some of the most commonly asked questions about returns and refunds below.
Q - How long do I have to report a faulty, damaged or unusable product?
A - 14 days from the date of receiving the product
Q- How do I report a faulty, damaged or unusable product?
A - Email our customer service team at email@example.com Please ensure you include your order number.
Q - Will I need to provide photos of a faulty, damaged or unsuitable product?
A - In some cases we will ask for evidence of the damaged product, this is both for quality auditing purposes and to ensure we understand what the problem is with the product.
Q - What happens once I contact ClassroomDirect?
A - In general we will arrange a date for the item to be collected and returned. Once the item has been returned back to us we will inspect it and either issue you with a replacement, credit your account or refund the card that was used for the purchase. The timescale on this varies across our product range.
Q - Are there any costs associated with returning an item?
A - In terms of a truly damaged and unusable product there are no return fees alongside as this is reported within the 14 day window. There is a 20% handling and carriage return charge for items that are in usable condition but are returned as they are no longer wanted.
Q - How do I return items to Classroom Direct?
A - You must first contact our customer services team via email here firstname.lastname@example.org they will send you further information on how to return the items.
Q - I am waiting for a refund, how long will this take?
A - Once your refund has been processed please allow up to 10 working days for your refund to appear in your bank. This is usually much quicker however can take up to 10 working days depending on your bank.