Fraud Blocker Returns & Refunds – Classroom Direct
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RETURNS AND REFUNDS

We can see full details of our returns policy under section 9 of our T&C’s. We have also answered some of the most commonly asked questions about returns and refunds below.


Q - How long do I have to report a faulty, damaged or unusable product?

A - 14 days from the date of receiving the product

Q - Can I return large bulky items or made to order?

A -  Depending on the product you can return these items but if the item is made to order you will not be able to return this unless it is damaged and will be charged the full amount as this has been made to order.

Q- How do I report a faulty, damaged or unusable product?

A - Email our customer service team at info@classroomdirect.co.uk Please ensure you include your order number.


Q - Will I need to provide photos of a faulty, damaged or unsuitable product?

A - In some cases we will ask for evidence of the damaged product, this is both for quality auditing purposes and to ensure we understand what the problem is with the product.


Q - What happens once I contact ClassroomDirect?

A - In general we will arrange a date for the item to be collected and returned. Once the item has been returned back to us we will inspect it and either issue you with a replacement, credit your account or refund the card that was used for the purchase. The timescale on this varies across our product range.

Q - Can I refuse delivery?

A -  If you refuse a delivery as you have changed your mind on the item and this is not notified to use 5 days in advance then you will be charged for the delivery and restocking/admin fees.


Q - Are there any costs associated with returning an item?

A -  There is a 20% handling plus a carriage return charge for items that are in usable condition but are returned as they are no longer wanted or unsuitable.

Please make sure any returned item is sent back to us in resealable 'as new' condition, if the item is used, dirty or damaged a cost maybe associated with the returned item. 


Q - How do I return items to Classroom Direct?

A - You must first contact our customer services team via email here contact@classroomdirect.co.uk they will send you further information on how to return the items.


Q - I am waiting for a refund, how long will this take?

A - Once your refund has been processed please allow up to 10 working days for your refund to appear in your bank. This is usually much quicker however can take up to 10 working days depending on your bank.

 

All large or made to order products are made upon ordering. We do not supply on a sale of return basis. Refunds will only be given 48 hours after the order is placed. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.

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